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Customer Advisor/income develo

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  • Posted By: Randstad Staffing
  • Address:
  • Date Posted: 5th Mar 2010
  • Salary: 6.50
  • Location: Durham (DH1)
  • Reference Code: BR69079
  • Views Since Posting: 426
  • Full Description:


CUSTOMER ADVISOR - BUSINESS SERVICES

Main Duties

d{ 1.}{\\
  • {.}} Ensure property solutions\' level of service targets for all searches are met
{ 2.}Ensure that information provided to customers is accurate and presented in agreed formats and that appropriate fees are charged

{ 3.}Deal with and resolve enquiries from customers in a professional and prompt manner, ensuring that all commitments given to the customer are fulfilled

{ 4.}Answer specific and non-routine requests accordingly

{ 5.}Regularly monitor queries awaiting cheques and plans

{ 6.}Pursue and deal with incorrectly addressed requests and underpayments as well as actively returning and processing overpayments in the correct manner

{ 7.}Ensure that completed searches are recorded and filed efficiently and accurately

{ 8.}Develop a positive network of relationships with interdependent teams within NWL, to ensure full co-operation when seeking information on behalf of customers

{ 9.}Work with colleagues within the team to ensure that workloads are shared evenly and that a supportive, collaborative approach is taken at all times

{ 10.}In addition: line managers may request employees to carry out other reasonable tasks in line with operational needs.

This role is 37 hrs per week working between 8am-5pm payrate is £7per hour, the estimated end for this assignment is 02/07/2010.

please send CV\'s to newcastle@randstad.co.uk

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