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Technical Support EngineerView Job details:
| Posted by: | Recruitment Now |
| View all jobs from Recruitment Now | |
| Address: | Studio 11, The big yellow building Princessway North, Team Valley Trading Estate Gateshead NE11 0NF |
| Contact Details: | 01914916800 |
| Date Posted | 20th Jun 2008 |
| Reference Code: | J004628 |
| View Since Posting: | 13 |
| Salary: | £23034.00 - £30643.00 per annum |
| Vacancy Location: | Darlington |
| Full Description: | |
| We are looking to appoint a Technical Support Engineer to join a team in Co. Durham. The department's role is to minimise coverage costs and to minimise customer downtime. Service does this by quickly identifying and defining product issues via problem definitions, by working in cross functional problem solving teams to find solutions, and by informing the field service network about changes to products and repair practices. The Technical Support Engineer will work as a technical liaison between the field service organisation and the Engineering, Quality, Purchasing, and Manufacturing organisations in the UK and internationally to identify, define and prioritise Midrange and Heavy Duty diesel engine product problems and implement solutions. Key Responsibilities: Provide current engine product technical support. This includes supporting Warranty, answering telephone calls from Distributor Field Service Engineers (DFSE) and answering electronic mail memos and Product Incident Reports (PIR) from field service personnel. Conduct failure analysis to assist Field Service and Warranty with warrantable repair decisions and to help identify emerging issues. Investigate product issues and document results in the Rapid Problem Solving (RPS) database as a Problem Definition. Includes on-site field investigation to collect factual data to define the problem. Present and defend the Problem Definition during Management reviews. Actively participate on cross-functional problem solving teams (i.e. RPS teams, Six Sigma teams). Provide Service Engineering input during Quality activities (i.e. Design Reviews, FMEAs, FTAs etc) to assess the Service impact of product changes and issues. Essential Skills: Engineering degree or equivalent required. Graduates with relevant qualification/experience are encouraged to apply. Ability and discipline to clearly define and document product problems. General understanding of engineering analysis tools, statistical methods and project management tools. Capable of integrating into a team working environment. Flexibility to work and communicate effectively with a wide range of people (Product Engineering, Field Service Personnel, End Customers, Warranty, Applications Engineering, Purchasing, Aftermarket etc.). General understanding of diesel engine systems and components. |
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